by Lisa Ann Pasquale. Architecture Boston, Journal of the Boston Society of Architects, Spring 2010
In Cradle to Cradle: Remaking the Way We Make Things, architect William McDonough and chemist Michael Braungart popularized the concept of managed product lifecycles, changing how we think about the things we buy. Cradle to Cradle proposes a future where commerce achieves both economic prosperity and environmental responsibility by closing material loops. So-called “service systems” supply consumers with televisions, computers, and home appliances — by leasing in lieu of selling — and shift the burdens of maintenance and disposal back to the service provider. Goods that might otherwise be discarded are instead “remanufactured” — refurbished, reused, or recycled into new products. While conceptually appealing, in practice these systems sometimes struggle to find their feet.
Service systems are common in business-to-business (B2B) transactions where tax deductions on rental fees are often more appealing than acquiring depreciating assets like copiers and printers. Similar systems have struggled in household markets, where end-users value the concept of ownership and aren’t afforded the same tax advantages. Electrolux tried renting washing machines to homeowners in Sweden, charging on a per-washcycle basis; the units were reclaimed, refurbished, and resold at the end of the trial. It failed, as household consumers could buy comparable products at similar cost through various credit plans, allowing them to keep the product after the payments ended. The “car sharing” company, Zipcar, has shown, however, that it is possible to reverse consumer sentiment. It capitalizes on the hassle and expense of owning a car in the city, turning nonownership into a desirable lifestyle choice, making it hip to Zip.
In Japan, where consumers pay high fees to dispose of appliances, manufacturers developed cooperative reclamation and recycling infrastructures in response to tightening legislation. Matsushita’s Eco Technology Centre went beyond recycling, by using the disassembly process as a diagnostic for new products. It assesses the ease of disassembly and recycling, and reports suggestions back to designers, so new units are easier to process.
Caterpillar and Xerox have led industry efforts to “design for loops.” Caterpillar’s highly profitable Remanufacturing Division inspects, cleans, rebuilds, repairs, recycles, and resells end-of-life machinery parts. To reclaim profitable volumes of material, it charges customers a deposit that as much as doubles the price of the part. The financial incentive of returning the product creates a reclamation rate of 93 percent, supporting the division’s $1 billion annual revenue.
Xerox has also been very successful in remanufacturing, claiming certain photocopiers have seven lives, with six diversions from landfill. Its B2B rental of reprographic equipment creates a controlled distribution of products, where Xerox can easily take back a unit at the end of its service contract. The company’s innovation is to design products specifically for disassembly and reuse of parts. Caterpillar and Xerox have both sought external expertise in remanufacturing, but found limited supporting research in business and design schools.
Despite some successes, the state of the service-system approach to commerce shows that, while altruistic and environmental motivations have created some convincing marketing stories, good intentions haven’t had enough leverage to warp the prevailing cradle-to-grave business paradigms into closed loops. The success of existing models has hinged on financial incentives, legal penalties, and the coincidental, idyllic conditions of niche markets to trigger innovative approaches to design and business. Perhaps both industry and government will take lessons from current leaders and propel mainstream business up the learning curve of a new economy. Until then, Cradle to Cradle’s concept of a self-sustaining industrial cycle will remain in its infancy.